South Gloucestershire Council’s democratic and statutory services team has been awarded the Government’s Customer Service Excellence (CSE) standard for their commitment to delivering services with their customers clearly in mind.
The CSE is a national standard which recognises organisations that are firmly focused on customer satisfaction and that go the extra mile to deliver it.
Democratic and statutory services supports and develops the council’s decision making processes; advises, supports and trains members; is responsible for running local and national elections in the district, the schools appeals service and also administers the registration of births and deaths in South Gloucestershire.
The council submitted its application for the CSE standard earlier this year and an independent on-site assessment of services was carried out. The assessors found that democratic and statutory services had ‘gained a real understanding of its customers and developed its services to meet their needs and expectations’.
The assessment also noted the ‘high levels of customer satisfaction with all aspects of the service’ and praised ‘the range and quality of information provided by democratic and statutory services’.
Cllr Alan Higgs, executive member for corporate affairs, said: “I warmly congratulate democratic and statutory services for attaining the CSE award which formally recognises the excellent work done by the team and their determination to continually improve the service they provide to their customers.”
Stuart Hook, head of democratic and statutory services, said: “The commitment and hard work of staff across the democratic and statutory services team has directly led to this CSE award. The assessors recognised that the team strives to put the customer at the heart of everything we do.”
Source: South Gloucestershire Council