Housing association extends opening hours
Posted on Saturday 16th April 2011 at 11:29 pm by SH (Editor)Merlin Housing Society is extending its housing office opening hours after listening to residents’ views.
From the week beginning Monday 2nd May, Merlin’s three housing offices will be open for residents to pop in from 8:30am – 5pm, Monday – Friday. And on Mondays residents will be able to phone their housing office until 6:30pm.
The six month pilot of the new opening hours follows a month-long consultation with residents in January. More than 90% of residents who took part said they were happy with Merlin’s existing opening hours but would like some small changes.
Karin Ellis, Customer Services Manager, said: “We’ve listened to what our residents have told us and introduced these new opening hours for a six month trial. They said that they’d like to be able to contact us for longer on a Wednesday and for there to be one evening a week when they could speak to their housing office.
“At the end of the six months, we will review how well used these additional contact hours have been and decide whether to make them permanent.”
Source: Merlin Housing Society
