Healthwatch South Gloucestershire is running a patient survey to gauge levels of satisfaction with GP services in the district.
The survey, run in conjunction with the corresponding Healthwatch organisations in Bristol and North Somerset, has been launched after trends in patient feedback indicated a number of concerning themes including:
- Increased dissatisfaction with GP services from the public
- Barriers to accessing appointments such as a lack of digital skills to use online health apps
- Language and cultural barriers
- The deterioration of health for patients who cannot access appointments quickly enough
The Healthwatch bodies say the aim of the survey is to “find out what is and isn’t working at your GP surgery”.
The survey has 19 questions and will take about 10 minutes to complete.
Respondents can choose to be entered into a prize draw with a chance of winning one of three £20 shopping vouchers.
🔗 Complete the survey online: GP Initiative Project (Smart Survey)
If you need a copy of the survey in a different language, in easy read, or if you prefer to share your views in a different way, email contact@healthwatchsouthglos.co.uk or call 01454 506 176.
The results of the survey will be shared in a public report, but your personal information will be kept confidential so that your answers cannot be linked back to you.
What the survey asks
The three main questions in the survey are shown below.
Q. What is good about your GP surgery?
When answering this question, you might want to think about the following things:
- The attitude of staff
- Waiting times for appointments
- Quality or consistency of care
- The ability to do things online such as find advice or make an appointment
- Location of the surgery
- Variety of services available
- Accessibility of the service
- The support the surgery gives you to meet your needs
Q. How could your GP surgery be better?
When answering this question, you might want to think about the following things:
- The attitude of staff
- Waiting times for appointments
- Quality or consistency of care
- The ability to do things online such as find advice or make an appointment
- Location of the surgery
- Variety of services available
- Accessibility of the service
Q. Do you go to any community health days, health and wellbeing groups or similar services outside of your GP? If you do, tell us about how you found out about them and whether you find them helpful.
When answering this question, you might want to think about things to do with your physical and mental health and wellbeing. This could include things like:
- Clinics for long-term conditions
- Support groups
- Events around specific health topics
- Online resources
- Walk-in centres
